Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
7.9
Location
9.3
Service
8.2
Dining
6.9
Guest reviews
8.2/10
based on 15 review
8.6
8.6/10based on 14553 review
Valerie
United Kingdom,
March
2024
7.8/10
I had a cozy stay at the hotel, despite the small room size, it was comfortable and had all the essentials I needed. The service was exceptional, with friendly and helpful staff throughout my stay. The central location near Alexanderplatz was a major plus, offering easy access to attractions and transportation. The dining experience was decent, with a small complimentary breakfast due to the restaurant renovation. Overall, a decent stay with great value for money.
Rooms
7.0
The room, though small, was comfortable and had everything I needed.
Service
9.0
The staff was fantastic, very friendly, and always ready to help.
Location
10.0
The hotel's location near Alexanderplatz was amazing, central to everything yet surprisingly quiet.
Dining
6.0
The dining experience was limited due to the restaurant's refurbishment, but the complimentary breakfast was a nice touch.
Facilities
7.0
Despite the refurbishment, the facilities met my basic needs during the stay.
Roderick
United Kingdom,
March
2024
8.0/10
I had a pleasant stay at this hotel. The rooms were clean but quite small, although the shower had awesome water pressure. The service was efficient and the staff friendly. The location was fantastic, with easy access to restaurants and sites, although there were some homeless people around. The dining experience was satisfactory, and the facilities were good.
Rooms
7.0
The rooms were clean, although a bit small.
Service
8.0
The service was efficient and the staff friendly.
Location
9.0
The location was amazing with plenty of dining options nearby.
Dining
8.0
The dining experience was more than satisfactory for the price.
Facilities
8.0
The facilities were good.
Allen
United States of America,
February
2024
7.6/10
The hotel is located right in the heart of Berlin's center, surrounded by supermarkets, shopping malls, restaurants, and cafes, making it ideal for exploring the city easily. The rooms, though small, are impeccably clean and comfortable. The service was welcoming and helpful, although there was a slight disappointment with the lack of a kettle. The dining options, while sufficient, could use more variety. The hotel facilities are well-kept and enjoyable, adding to the overall experience.
Rooms
8.0
The rooms, though small, were very clean and comfortable.
Service
7.0
The service was welcoming and helpful, although there was a slight disappointment with the lack of a kettle.
Location
9.0
The hotel is perfectly situated in the middle of Alexanderplatz, surrounded by shopping centers and cultural attractions, making it convenient for exploring the city.
Dining
6.0
The dining options were sufficient but could be more attractive with additional alternatives.
Facilities
8.0
The hotel facilities are well-kept and enjoyable.
Paul
United Kingdom,
December
2023
8.6/10
The hotel offered small but practical and clean rooms, albeit noisy due to a nearby club, with a suggestion for earplugs. The service was extremely friendly and helpful, and the convenient location near Alexanderplatz made exploring Berlin easy. The complimentary breakfast compensated for the restaurant being under renovation. Overall, a valuable stay with minor inconveniences.
Rooms
8.0
The rooms were cosy and safe, though a bit noisy due to the nearby club. Slightly bigger rooms would have been better.
Service
9.0
The staff was extremely friendly and helpful, and I loved the hotel's design.
Location
10.0
The hotel's location near Alexanderplatz is perfect for exploring Berlin, with excellent transportation links.
Dining
7.0
Despite the restaurant being under renovation, the complimentary breakfast was a nice touch with good quality, albeit limited variety.
Facilities
Julia
United Kingdom,
December
2023
8.4/10
The hotel had really clean and comfortable rooms, but it was also very noisy due to a nearby club playing loud music until 5 am. A suggestion would be to provide earplugs in the room to help mitigate the noise. The location was excellent, just a minute walk from Alexanderplatz with great public transport connections and a view of the TV tower. The dining experience, although a bit overpriced for the limited selection, offered a small complimentary breakfast during the restaurant's renovation, which was a nice gesture.
Rooms
8.0
The rooms were really clean and comfortable but noisy due to a nearby club.
Service
9.0
The service was polite and helpful.
Location
9.0
The location was amazing, right next to Alexanderplatz subway station with a view of the TV tower.
Dining
7.0
The dining experience, although overpriced for the limited selection, included a small complimentary breakfast during the restaurant's renovation.
Facilities
9.0
The hotel offered great facilities for a comfortable stay.
Maurice
United Kingdom,
November
2023
7.0/10
The hotel is perfectly located next to the TV tower and Alexanderplatz station, offering a great view from the window. The rooms were clean, but a bit small, and the bathroom lacked ventilation. The service from housekeeping and the bar was attentive, although some staff were on the phone while guests waited. The location is fantastic, close to S-bahn station, shops, and bars. The dining experience was limited but complimentary breakfast was a nice touch due to restaurant renovation. The facilities were sufficient but somewhat basic.
Rooms
7.0
The rooms were clean and in good condition, with a nice view from the window.
Service
6.0
Housekeeping and the bar staff were extra helpful, although some employees were on the phone during peak times.
Location
9.0
The hotel's location is amazing, right in the heart of the markets and close to the train station for easy access to various places.
Dining
6.0
The dining options were limited due to renovations, but the complimentary breakfast provided was a pleasant gesture.
Facilities
The facilities were basic but functional for our stay.
Joseph
United States of America,
October
2023
9.0/10
I had a wonderful stay at this hotel. The rooms were on the 18th floor with fantastic views, clean, and in great condition. The Italian restaurant next door offered a lovely hot breakfast, and the atmosphere at night was fantastic. The service was very warm and pleasant, with staff going the extra mile to ask about our room preferences upon arrival. The location was amazing, with loads of great restaurants nearby, walking distance to many sites, and direct links to the airport. However, being right in the middle of Alexanderplatz, it was a bit busy for my liking. The dining experience was pleasant despite the restaurant undergoing renovation, offering a complimentary breakfast of croissants, fruit, and coffee. Overall, a great value for money hotel.
Rooms
10.0
The rooms were amazing, and from the windows, I could see my beloved Fernsehturm.
Service
9.0
The service was very sweet and kind.
Location
8.0
The location was right in the center of the city and easily accessible to many attractions.
Dining
9.0
The dining experience was great value and the food was fresh.
Facilities
David
United Kingdom,
September
2023
8.0/10
I loved the hotel's modern rooms, despite them being a little small. The service was fantastic with a rooftop bar offering a great view, and the staff were incredibly nice. The location was perfect, right in the center of Alexanderplatz with many amenities nearby. The dining experience was good but lacked variety. Overall, a great stay with some minor drawbacks.
Rooms
8.0
The rooms are very modern and a great size with everything needed; comfortable bed, chair, safe, TV, and good shower.
Service
9.0
The service was great, and the rooftop bar had a fantastic atmosphere. The staff were welcoming, friendly, and helpful.
Location
9.0
The location is perfect, right in the center of Alexanderplatz with lots of nearby shops, restaurants, and attractions.
Dining
7.0
The dining experience was decent but lacked variety in options. Still a good start to the day.
Facilities
7.0
The hotel facilities were satisfactory, offering what was needed for a comfortable stay.
Charlie
United States of America,
August
2023
7.8/10
The Motel One offers clean and comfortable rooms globally, though a bit dark and could be a tad bigger. It would have been nice to see more variety at breakfast. The friendly service was mostly obliging, but some morning knocks were a bit stressful. The location opposite Alexanderplatz station is excellent for exploring top attractions and satisfying interior design passion. The dining provided good bread, cheese, and coffee, though lacking variety like bacon or scrambled eggs. Overall, a good value choice with compact yet well-maintained facilities.
Rooms
8.0
The rooms, of a small size as in every Motel One globally, were clean and comfortable, though a bit dark and could have been a little bit bigger.
Service
7.0
The service provided was super friendly, except for some stress from morning knocks on the door.
Location
9.0
The location opposite Alexanderplatz station is great for reaching attractions and satisfying interior design passion.
Dining
7.0
The dining experience offered good bread, cheese, and coffee, but lacked variety with no bacon or scrambled eggs.
Facilities
8.0
The Motel One provided compact yet well-maintained facilities.
William
United Kingdom,
July
2023
7.8/10
The hotel offers a good view from the rooms, but they are not very spacious due to ongoing repairs from a previous flood. The location is superb, right on Alexanderplatz, making it convenient for exploring the city and access to public transport. Dining options were criticized for lacking variety and being charged separately, not included in the room price.
Rooms
7.0
Despite not being large and ongoing repair work, the rooms provide a good view.
Service
9.0
Location
10.0
The hotel's location on Alexanderplatz is superb, offering easy access to public transport and nearby shopping centers, ideal for exploring Berlin.
Dining
5.0
Dining options, although not included in the price, needed more variety and were charged separately.
Facilities
5.0
Cindy
United States of America,
June
2023
7.8/10
I really enjoyed my stay at the hotel. The location was superb, right by Alexanderplatz and easily accessible from all over Berlin. The rooms were nice but could use more storage space. The service was friendly overall, but the wait while staff chatted on the phone was a bit frustrating. The dining experience was good but lacked variety, and the breakfast was affected by previous flooding. The facilities were decent, and the value for money was reasonable.
Rooms
8.0
The rooms were nice, but I wished there was more storage space.
Service
7.0
The service was friendly, although I had to pay for a half-day unexpectedly.
Location
9.0
The hotel's location is fantastic, right by Alexanderplatz and close to transportation options.
Dining
7.0
The dining options were good, but the breakfast lacked variety due to previous flooding.
Facilities
8.0
The facilities were decent, no major complaints.
Tom
United Kingdom,
June
2023
8.2/10
I couldn't have asked for a better location; right at the doorstep of Alexanderplatz, making it so convenient for exploring and shopping. The rooms boasted a nice, big window allowing me to enjoy an amazing view of Alexanderplatz; however, the area can get crowded with homeless people at times. The service was outstanding, with staff that changed my level when requested and were super helpful and friendly. The dining options were quite expensive, but the wide selection and availability till late morning compensated for it. Overall, a convenient location, great view, and superb service make this hotel a delightful stay.
Rooms
8.0
The rooms were spacious and had a great view in Alexanderplatz.
Service
9.0
The service was amazing, and the staff were super friendly and helpful.
Location
9.0
The hotel's location was excellent, just around Alex Platz with great public transport connections, making it a perfect base for exploring the city.
Dining
7.0
The dining experience was okay, with a wide selection available, but it could be more attractive with more alternatives.
Facilities
8.0
The hotel offered homemade organic products and other amenities that enhanced my stay.
Sharon
United States of America,
May
2023
8.4/10
The hotel had uniquely decorated rooms that were larger and more comfortable than expected, providing a nice, quiet stay. However, there was a lack of complimentary water or drinking glasses in the rooms.
Rooms
8.0
The rooms were bigger than expected, very comfortable, and quiet.
Service
9.0
The service was great, super-helpful, and staff knew all major European languages.
Location
10.0
The location was superb, right on Alexanderplatz, making it convenient for exploring the city and with many shops and restaurants nearby.
Dining
7.0
The dining experience was satisfactory, with good bread, cheese, and coffee, though lacking variety in options such as bacon and scrambled eggs.
Facilities
8.0
The facilities were good overall with convenient access to nearby restaurants and shops.
James
United States of America,
May
2023
8.6/10
My stay at the hotel was fantastic! The rooms are the standard cozy size you can expect at any Motel One worldwide, but they had everything I needed - a comfortable bed, a chair, a safe, a TV, and a great shower. The overall experience was superb, and I even had a view of the TV tower right from my room.
Rooms
9.0
The rooms were super nice and had all the essentials. Perfect for a comfortable stay.
Service
8.0
The service was exceptional! The staff was incredibly polite and helpful during my stay. Unfortunately, there was a minor issue with a water leak, but overall, it was a great experience.
Location
10.0
The location couldn't have been better. Right in the middle of Alexanderplatz, it was perfect for exploring the city and easy to access from the airport. I loved how close it was to everything!
Dining
8.0
Dining at the hotel was a delightful experience. The breakfast was one of the best I've had in a hotel, with fresh croissants and a variety of bio/sustainable products. However, it could have been a bit more varied.
Facilities
8.0
The dining options were great, with both an inner garden and a lovely design breakfast room to enjoy meals. I also liked sitting at the bar for a relaxed dining experience.